Client Grievance and Complaints

Unrecognizable ethnic female therapist taking notes on clipboard while filling out form during psychological appointment with anonymous client lying on blurred background

Client Grievance and Complaint Procedure

At Tribute Counseling, we are committed to providing high-quality, compassionate, and ethical mental health services. If you have concerns about your care, treatment, or billing, we want to hear about them so we can work toward a resolution.

How to File a Grievance

Clients have the right to express dissatisfaction and file a grievance without fear of retaliation, discrimination, or compromise of their treatment. You may submit a grievance through any of the following channels:

Online: By filling out the secure form below.
By Mail / Paper: By downloading our Printable Grievance Form PDF
and mailing it to 8555 Reseda Blvd., Northridge, CA 91324.
Verbally: By calling us directly at (818) 927-1284.

Online Grievance Submission Form

Client Full Name

Please enter your full name as it appears.

This field is required.

Telephone Number

Please enter your phone number with area code.

This field is required.

Email Address

Enter your email for notifications regarding the grievance.

This field is required.

Name of Therapist or Staff Member Involved

Optional: Enter the name of the involved staff member or therapist.

This field is required.

Description of Grievance / Complaint

Please provide a detailed explanation of the issue, Include date if possible.

This field is required.

Desired Resolution

What outcome or resolution are you seeking?

This field is required.

Submission Acknowledgment

I understand that filing this grievance will not compromise my ongoing treatment or care at Tribute Counseling.

This field is required.

What Happens Next?

Acknowledgment: We will acknowledge receipt of your grievance in writing within 5 to 7 business days.
Review & Investigation: The practice director or designated clinician will review the matter, which may include conferring with the involved therapist.
Resolution: A formal written response detailing the findings and proposed resolution will be provided to you within 30 days.

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